| Three years ago,
Midshires IT
systems were
important but
not business
critical,
however a
transformation
of their IT
infrastructure
and business
processes that
the Prodeus team
were at the
heart of have
changed all of
that. Now the
systems run a
specialist
vending software
package that
enables the 115
operators
working in their
customers hot
sync from their
PDA’s to update
stocks, meter
readings and
other important
information from
the vending
machines
straight into
the systems at
head office in
real time.
Prodeus staff
not only wrote
the bespoke
accounts package
(now moved to
Sage Line 100)
but upgraded
their servers
and PC’s to 3
state of the art
servers, 25
networked PC’s
and 4 networked
printers. They
also upgraded
the operating
system,
installed the
network and
removed any
compatibility
problems, whilst
working in
parallel to
ensure that the
specialist
software worked
well on Shires’
enhanced IT
infrastructure.
The result is a
more efficient
and economical
system that has
less downtime
than before,
partly due to a
maintenance
contract with
Prodeus but also
to the high
quality of the
IT Solutions
installed. This
saves Midshires
both money and
resource and
ensures that
their vending
operators are
also as
effective and
efficient as
possible,
bringing a
direct benefit
to the business.
“We have a lot
of confidence in
having Prodeus
to hand.” says
Mark Purbrick
“Their advice is
understandable
and excellent
and their
response to
issues is second
to none. They
are reliable and
take
responsibility
for getting the
job done in the
fastest time but
without
compromising the
quality of the
work.”
An example of a
recent issue was
a system crash
due to data
corruption. The
Prodeus team
responded
quickly, fixed
the underlying
problem,
restored the
systems and then
ensured that the
whole of Shires’
infrastructure
was fully stable
again before
leaving the
premises. |
